Amazon Care’s Vision: Access to a Clinician in 60 Seconds, In-Person Care within an Hour

Amazon Care’s Vision: Access to a Clinician in 60 Seconds, In-Person Care within an Hour. A user has the Amazon Care app displayed on her mobile phone.

Amazon is pursuing an aggressive strategy to rapidly scale its telehealth service, known as Amazon Care, not only to all its employees but to other employers. But like most of the e-commerce giant’s health care aspirations, Amazon officials have been notoriously tight-lipped.

That changed recently, when Babak Parviz, vice president of Amazon Care, said the company already has signed multiple employers to use the service later this summer and that it is considering bringing the service to rural areas in the future, a move that would require hiring thousands of new employees.

Speaking at The Wall Street Journal’s Tech Health virtual event earlier this month, Parviz also clarified Amazon Care’s plans to include in-person services as part of the program. Initially, in-person services only will be offered in Washington state (home of Amazon’s headquarters) and metro areas including Washington, D.C., and Baltimore.

Amazon is moving “as fast as we can” to make the full suite of Amazon Care services available to other locations, Parviz said. Launched in 2019 for employees in and around its Seattle headquarters, Amazon Care provides virtual urgent care visits, free telehealth consults and in-home visits for testing and vaccinations from nurses for a fee. In March, the company announced the program would be offered to all its employees and to other employers around the country. Precor, a Washington-based fitness company, became the first employer to sign on for Amazon Care services.

Amazon Care connects users with a clinician via chat or videoconference in less than 60 seconds. When in-person visits are required, Amazon Care sends a mobile clinician to the member’s door typically within an hour and medications can be delivered to patients within two hours, Parviz said.

He believes companies realized during the pandemic and going forward that workforces will be structured differently, as will the way they work. He expects a hybrid approach to work settings and that health care needs to respond by bringing services to patients instead of coming to a central location. That message apparently is resonating with a growing number of companies.

Other health care disruptors like Walmart are also expanding their telehealth programs. The retail giant recently filed paperwork to expand its virtual care services into 16 more states.

IMAGE HERE(Amazon Care’s Vision: Access to a Clinician in 60 Seconds, In-Person Care within an Hour. A user has the Amazon Care app displayed on her mobile phone.)

Amazon is pursuing an aggressive strategy to rapidly scale its telehealth service, known as Amazon Care, not only to all its employees but to other employers. But like most of the e-commerce giant’s health care aspirations, Amazon officials have been notoriously tight-lipped.

That changed recently, when Babak Parviz, vice president of Amazon Care, said the company already has signed multiple employers to use the service later this summer and that it is considering bringing the service to rural areas in the future, a move that would require hiring thousands of new employees.

Speaking at The Wall Street Journal’s Tech Health virtual event earlier this month, Parviz also clarified Amazon Care’s plans to include in-person services as part of the program. Initially, in-person services only will be offered in Washington state (home of Amazon’s headquarters) and metro areas including Washington, D.C., and Baltimore.

Amazon is moving “as fast as we can” to make the full suite of Amazon Care services available to other locations, Parviz said. Launched in 2019 for employees in and around its Seattle headquarters, Amazon Care provides virtual urgent care visits, free telehealth consults and in-home visits for testing and vaccinations from nurses for a fee. In March, the company announced the program would be offered to all its employees and to other employers around the country. Precor, a Washington-based fitness company, became the first employer to sign on for Amazon Care services.

Amazon Care connects users with a clinician via chat or videoconference in less than 60 seconds. When in-person visits are required, Amazon Care sends a mobile clinician to the member’s door typically within an hour and medications can be delivered to patients within two hours, Parviz said.

He believes companies realized during the pandemic and going forward that workforces will be structured differently, as will the way they work. He expects a hybrid approach to work settings and that health care needs to respond by bringing services to patients instead of coming to a central location. That message apparently is resonating with a growing number of companies.

Other health care disruptors like Walmart are also expanding their telehealth programs. The retail giant recently filed paperwork to expand its virtual care services into 16 more states.

AHA Center for Health Innovation logo

Related Resources

AHA Center for Health Innovation Market Scan
Health care leaders will gather at the AHA Leadership Summit July 17-19 in San Diego to share transformational strategies and innovative approaches for…
AHA Center for Health Innovation Market Scan
Virginia-based Inova Fairfax Hospital developed an innovative approach to address these issues by implementing what it calls Provider-Only Patient (POP)…
AHA Center for Health Innovation Market Scan
Humana recently said it plans to open about 100 new primary care clinics in a second joint venture with the private equity firm Welsh, Carson, Anderson…
AHA Center for Health Innovation Market Scan
Four leaders of clinical transformation, innovation and marketing from The University of Texas MD Anderson Cancer Center (MDACC) and Texas A…
AHA Center for Health Innovation Market Scan
A new study indicates that social factors, when built into sepsis readmission models, can help predict which patients are at risk of an unplanned readmission…
Case Studies
MUSC in Charleston, South Carolina, has developed a school-based telehealth program that contributes to improved health outcomes for children in many rural and…