Geisinger’s AI-Enabled Payment Plan Lets Patients Set Their Terms

Geisinger’s AI-Enabled Payment Plan Lets Patients Set Their Terms. A laptop computer with a hospital invoice to be paid on the screen.Hoping to prevent patients from delaying or not getting needed care, Pennsylvania-based Geisinger has introduced a customizable zero-interest artificial intelligence (AI)-enabled payment plan for out-of-pocket medical expenses.

Partnering with fintech startup PayZen, Geisinger is deploying the system to give patients a customizable approach to medical billing. Patients have the power to select zero-interest payment plans for balances that exceed $250 after insurance payments. Balances can be paid over a timeline of the patient’s choosing.

An AI-based algorithm analyzes financial data from more than 30,000 patients to determine how much they are able to pay monthly. Patients can complete payments in 60 months instead of the traditional timeframe of 12 to 18 months. The information is then merged with provider data to adjust payments based on the likelihood patients will need additional treatment.

Early indications are that the program appeals to patients. During the rollout, 82% of patients enrolled after receiving their customized monthly payment plans, with an average monthly payment of $52. Geisinger and PayZen state that they are enrolling hundreds of patients in the program each month.

AHA Center for Health Innovation logo

Related Resources

Fact Sheets
It is imperative that Congress invest in America’s hospitals and health systems to ensure that the nation’s health care needs can be met today and into the…
Letter/Comment
The American Hospital Association (AHA) would like to share hospital and health system priorities that would benefit patients and communities around the…
AHA Center for Health Innovation Market Scan
Amazon has a huge desire to disrupt health care, and one of its most powerful weapons in this effort is an unassuming device that has gained unrivaled access…
AHA Center for Health Innovation Market Scan
Who knew it could be so difficult to disrupt health care? For the second time in seven years, Google Health is being dismantled. Nevertheless, the search…
Letter/Comment
Public
Elizabeth Fowler, Ph.D, J.D. Deputy Administrator and Director Center for Medicare and Medicaid Innovation Centers for Medicare & Medicaid Services 7500…
Advisory
Public
This Regulatory Advisory summarizes the Centers for Medicare…