TeamSTEPPS for Change Leaders and Champions

Does your organization want to improve your safety culture despite facing resource constraints and “initiative fatigue?” Do you want to support your COVID-19 response and front-line teams with evidence-based teamwork tools without overloading them with more training? Our new, virtual course TeamSTEPPS for Change Leaders and Champions: Building a Culture of Safety During COVID-19 will introduce participants to the TeamSTEPPS framework and tools and how to effectively manage change, build team resilience and integrate teamwork practices into existing workflows and organizational initiatives. This virtual course is specifically designed with busy health care leaders in mind, combining weekly interactive workshops with highly flexible self-paced learning over a 7-week period. Special emphasis will be placed on project-based learning and faculty coaching to guide participants through the development of an actionable plan specific to their own organization’s needs and opportunities.

Attending a TeamSTEPPS for Change Leaders and Champions virtual course has great benefits:

  • Learn from your peers. This course is taught by clinical colleagues who do this work every day and find value in it. You’ll receive access to coaching support from expert faculty and a private online community platform so you can stay connected with peers long-term.
  • Leave with a plan. You’ll walk away with a suite of tools and skills, but also a realistic action plan that will allow for immediate implementation. The course is spaced out over several weeks to allow you to engage with your colleagues, gain buy-in from your leaders and implement small tests of change.
  • Improve value in health care. Build the leadership skills needed to improve quality outcomes, staff satisfaction and patient experience.

Course Schedule and Overview

This course begins on October 5, 2020 and concludes on November 20, 2020.

The virtual course design is based on several guiding principles: 1) health care professionals need access to flexible learning options that work with busy schedules; 2) live online workshops should be focused on active learning – engaging directly with faculty and peers and learning how to apply tools and skills to a variety of situations; and 3) knowledge transfer is most effective when participants can immediately apply what they learn to their work.

Each week, for seven weeks, participants will be introduced to new TeamSTEPPS concepts through short self-paced interactive learning modules. Alongside these modules, participants will be guided and supported in project-based learning as they take steps to assess their organization’s needs, engage with colleagues and build buy-in within their own organizations, and create an actionable implementation plan based on their learning and collaboration to enhance their organization’s culture of safety. Finally, on Thursdays, participants and faculty will come together for a live workshop to review, apply, share and collaborate.

 
Self-Paced Learning
Live Workshops*
Week One - Course Introduction and Onboarding
October 5-9, 2020
Cohort Introductions
Pre-Course Surveys
Thursday, October 8, 2020
2:30-4:00pm ET
Week Two - What is Your Why?
October 12-16, 2020
Safety Rounding
Organizational Values, Goals and Culture
 
Week Three - TeamSTEPPS Tools and Strategies
October 19-23, 2020
TeamSTEPPS Modules
Practice Scenarios
Thursday, October 22, 2020
2:30-4:00pm ET
 
Week Four - Change Management and Resilience
October 26-30, 2020
Change Management Modules
Understanding the Problem
Thursday, October 29, 2020
2:30-4:00pm ET
Week Five - Implementation and Case Studies
November 2-6, 2020
Resilience Module
TeamSTEPPS Evidence Base
Various Case Study Presentations
(Live and Pre-Recorded)
Week Six - Leadership and Coaching
November 9-13, 2020
Aims and Alignment
Establishing Expectations
Thursday, November 12, 2020
2:30-4:00pm ET
Week Seven - Course Completion and Debrief
November 16-20, 2020
Measurement Module
Tools, Timelines and Training
Thursday, November 19, 2020
2:30-4:00pm ET

*All live workshops will be held on Zoom. If you are unable to attend the live session, a recording will be made available to you.

Registration

Registration (and waitlist sign-ups) are now closed. Stay tuned for future course dates.

The registration fee is $475 per person. This fee includes access to course materials, continuing education credits and a TeamSTEPPS for Change Leaders and Champions certificate. There are no requirements to attend this course although it is recommended for participants to enroll with 2-3 team members if feasible. For teams of 3 or more attending the same course, we offer a team discount of $50 off each person's registration. To receive the team discount or to pay by invoice, please email teamtraining@aha.org before registering.

Substitutions, Cancellations and Refunds

If you registered for a course but can no longer attend, you may send a substitute, by emailing teamtraining@aha.org. If you must cancel entirely, your request for a refund — minus a $250 processing fee — must be made in writing to teamtraining@aha.org no later than 10 business days prior to a course. Refunds will be processed within two weeks of the request. Cancellations made within 10 business days of a course will not be eligible for a refund. In the unlikely event that AHA Team Training cancels a course due to low enrollment, public health concerns, natural disasters or unforeseen weather conditions, commercial or financial circumstances, or any other foreseen or unforeseen event, AHA Team Training will provide a refund for registration costs but is not responsible for non-refundable items such as airfare and hotel costs.

Additional Meeting Details

Who Should Attend

Everyone is welcome to attend the virtual course! Whether you are clinical or non-clinical, anyone who works in the health care field and is interested in improving teamwork and communication should attend. The course is taught by an interprofessional faculty team who will ensure that course examples and discussions are relevant and useful to participants from all backgrounds and levels of experience.

This course is best suited for those will be actively championing TeamSTEPPS, whether through formal leadership roles or by leading through influence to create change.

 
Who are they?

Registered nurses, advanced practice registered nurses, physicians, physician assistants, technicians, pharmacists, medical or dental residents/interns, pre-professional students and non-clinical professionals including those in academia, quality, administrative and patient safety

Where do they come from?

Hospitals and health systems (including medical offices and clinics), pre-professional academic institutions, ambulatory care facilities, nursing homes, skilled nursing facilities, acute long-term care hospitals, governmental agencies, military treatment facilities, associations and non-profits

 

Course Format and Learning Objectives

The format for this course includes:

  • Self-paced learning which will introduce new topics and concepts through interactive learning modules
  • Live workshops where our faculty will review key concepts, facilitate opportunities to practice what you have learned and problem-solve with you and your peers
  • Project-based learning designed to help you focus on a challenge or change project and follow a stepwise process to develop an actionable implementation plan
  • Peer-to-peer learning through comment sections and live discussions with participants from around the country

This course will cover the following learning objectives:

  • Identify common communication and teamwork related challenges in health care, with particular focus on those experienced during COVID-19 response
  • Learn the TeamSTEPPS tools and how they can help to overcome communication and teamwork related challenges, including during COVID-19 response
  • Practice the use of TeamSTEPPS tools and strategies in practical scenarios and exercises
  • Analyze approaches for change management to develop strategies for effectively implementing TeamSTEPPS tools in the health care setting
  • Construct an actionable implementation plan to introduce TeamSTEPPS tools and strategies

Time Commitment and Technical Requirements

The amount of time to be dedicated to this course each week includes:

  • Approximately 1 – 2 hours for self-paced learning modules
  • One 90-minute live workshop session on Zoom, led by our faculty
  • Any time you choose to dedicate to working on your change project – as this process is completely self-paced, determined by personal goals and highly variable between participants, there will be no continuing education credit offered for these activities

In order to effectively participate in the course, attendees will need to complete the following:

  • Ensure desktop or laptop computer has a camera and audio capabilities (note: during live sessions, it is expected all cameras will be on at least during breakout groups)
  • Download the most recent version of Zoom to computer desktop
  • Join our online community platform, Mighty Network, and create a profile

Faculty

 

Erin Eckert photo

 

 

Erin Eckert, MPA
Education Coordinator
Duke Center for Healthcare Safety and Quality

 

 

Kyle Rehder photo

 

 

Kyle J. Rehder, MD, FCCM, FCCP
Medical Director, Duke Center for Healthcare Safety and Quality
Physician Quality Officer, Duke University Health System
Director, PCCM Fellowship, Duke Children's Hospital
Associate Professor of Pediatrics, Division of Pediatric Critical Care Medicine, Duke Children's Hospital

 

Continuing Education Credit

Participants will earn 16 credits by attending the course and completing all CE requirements. CE credit is provided by Duke University Health System Clinical Education & Professional Development. They are accredited by the American Nurses Credentialing Center (ANCC), the Accreditation Council for Pharmacy Education (ACPE) and the Accreditation Council for Continuing Medical Education (ACCME).