AHA Team Training Webinar Library

View videos and slides from previous AHA Team Training webinars. To register for any of our upcoming webinars please visit our Webinars page.

 
 
 

November 11, 2020 Webinar
SAME STORM, DIFFERENT BOAT: USING TEAMSTEPPS STRATEGIES TO NAVIGATE THE UNCHARTERED WATERS OF VIRTUAL LEARNING

Health care teams, including educators from practice and academia, face unprecedented challenges as they grapple with a viral pandemic and must provide effective, engaging online learning environments. This webinar explores ways to transition and engage elements of team training to virtual learning. Online strategies for effectively implementing TeamSTEPPS and engaging remote learners are discussed for practice and academic settings. An interprofessional education strategy adapted for online learners and lessons learned is shared. Laura Goliat, DNP, RN, Patricia A. Sharpnack, DNP, RN, and Phyllis H. Kronk, DNP, RN-BC from Ursuline College have a candid discussion of their journey to promote team training, resiliency, and agility navigating the unchartered waters of virtual learning.

Speakers:

  • Laura Goliat, DNP, RN
    Associate Professor, The Breen School of Nursing
    Ursuline College
  • Phyllis H. Kronk, DNP, RN-BC
    Associate Professor
    Ursuline College
  • Patricia A. Sharpnack, DNP, RN
    Dean and Strawbridge Professor, The Breen School of Nursing and Health Professions
    Ursuline College

Download the slides

 
 
 
  • OBSTETRICS TEAM-BASED APPROACHES IMPROVE VALUE

    In partnership with The Value Initiative, this webinar highlights the importance of teamwork when detecting and coordinating critical obstetric emergencies. Elissa Concini, MSN, RNC-OB and Rachel Cunniffe, MSN, RNC-OB from Geisinger Health and Diana Contreras, MD from Atlantic Health System share their journey of providing better team-based care during labor and delivery, along with building a culture of collaborative care. (Webinar presented October 14, 2020)

    SPONSORED BY:

    Injoy logo

    PSYCHOLOGICAL SAFETY AND BUILDING TEAM STRENGTH IN CRISIS

    Teams under stress require a solid base of trust, comfort in speaking up, team support, established team values, leadership alignment and communication tools. Sanne Holbrook Henninger, MSW, LCSW, Ed D discusses how concepts of psychological safety, performance improvement and TeamSTEPPS can be used to build action plans for helping teams in crisis. This session offers an overview of tools and activities but also offers interventions with examples. (Webinar presented September 9, 2020)

    SPONSORED BY:

    Ohio State CON Fuld Institue logo

    BONUS SPONSORED WEBINAR
    PERFECTING PRONE PROTOCOLS IN THE FACE OF A PANDEMIC

    Hillrom logo horizontalThis webinar, sponsored by Hillrom, reviews the need to prone patients diagnosed with acute respiratory distress syndrome (ARDS). Jessica Montanaro, MSN, RN, Assistant Nursing Care Coordinator at Mt. Sinai and Neal Wiggermann, PhD, CPE, Research Scientist at Hillrom review the need to prone patients diagnosed with ARDS and look to the experience of one extraordinary care unit in New York as they worked to adjust their protocol during the COVID-19 pandemic. (Webinar presented September 16, 2020)

    C’MON! NOT ANOTHER INITIATIVE: TAKING TEAMSTEPPS INTO JUST CULTURE AND HROS

    Just culture moves the pendulum for dealing with errors in health care back to the middle, where both the organization and its people are held accountable for their actions. Tonya Martino, RN, BSN, ND, and Ross Ehrmantraut, RN, cover a high level overview of what a just culture is, and have a crosswalk discussion of how TeamSTEPPS, high reliability, and just culture are not exclusive of each other. (Webinar presented August 12, 2020)

    TEAM OVERBOARD: HOW TO GET YOUR TEAM BACK IN THE BOAT

    All teams get tossed about at times and lose their momentum. Leaders must learn how to assess their team’s current momentum and bring the team back toward the goal of compassionate patient-centered care. Jan Brauer, RN, BSN, MA and Rhonda Fischer, RN, BSN, CEN of Providence Hood River Memorial Hospital, teach you how to recognize current levels of engagement, identify steps to regain momentum, and build resilient teams for the next time your team’s boat is rocked. (Webinar presented July 16, 2020)

    SPONSORED BY:

    CareRev-logo-horizontal-full-color_CMYK_198x50

    TELEHEALTH: TEAMS TRANSFORM HEALTH CARE

    Barb Edson, BSN, MBA, MHA, Executive Director for the University of North Carolina Health Care System (UNC HCS) Virtual Care Center shares her experience planning and implementing a telehealth program, including several case examples of how teamwork is critical to telehealth workflows. (Webinar presented June 17, 2020)

    HIGH-PERFORMANCE TEAMWORK IN INCIDENT MANAGEMENT

    Erin Eckert, MPA, Education Coordinator, Duke Center for Healthcare Safety and Quality, discusses how TeamSTEPPS supports the teamwork principles underlying the National Incident Management System (NIMS). Erin also discusses common challenges to effective teamwork in incident management – both within organizations and across organizations – and the TeamSTEPPS tools that can be used to overcome them. (Webinar presented May 13, 2020)

    ADDRESSING DISRUPTIVE BEHAVIORS IN HEALTH CARE

    Dr. Kyle Rehder, MD, FCCM, FCCP, Medical Director, Duke Center for Healthcare Safety and Quality, investigates why disruptive behaviors, incivility, and other unprofessional behaviors are common among hospital staff, and presents data demonstrating the impact of such behaviors on workplace culture and patient outcomes. Dr. Rehder then discusses practical strategies to curtail these behaviors in your organization. (Webinar presented April 8, 2020)

    RESILIENCE AND TEAMSTEPPS: HOW THESE TWO PROCESSES CAN COMPLEMENT ONE ANOTHER AND LEAD TO A HEALTHIER AND MORE ENGAGED TEAM

    Robert L. Smith, Ph.D., Director of Medical Staff Assistance Programs and TeamSTEPPS at The MetroHealth System links staff well-being to the achievement of patient safety, quality care and patient satisfaction. Emphasis is placed upon using both TeamSTEPPS and resilience tools to address staff burnout, disengagement and moral decline. Examples of ways to integrate TeamSTEPPS and resilience tools in staff training are highlighted. (Webinar presented March 18, 2020)

    MEASURING TEAMWORK CULTURE UTILIZING THE TEAMSTEPPS TEAMWORK PERCEPTIONS QUESTIONNAIRE

    The tools and strategies of TeamSTEPPS are the basic building blocks of High Performing Teams. One key to success is successful teamwork measurement. Phyllis Toor, TeamSTEPPS Program Manager discusses how one large hospital system, the US Army Medical Command, leveraged the AHRQ TeamSTEPPS Teamwork Perceptions Questionnaire (T-TPQ) in their TeamSTEPPS implementation and sustainment plan. (Webinar presented February 19, 2020)

    SHRINKING THE CHANGE AND LEVERAGING BRIGHT SPOTS IN YOUR TEAMSTEPPS IMPLEMENTATION

    UW Medicine TeamSTEPPS faculty describe how they work with areas to focus on “bright spots”, leverage quick wins, address resistance, and flex the plan to implement TeamSTEPPS in their organization. Learn about an implementation program to “shrink the change,” and how they systematically roll out the program using a 30-60-90 day approach. UW Medicine develops change teams to focus on ownership versus a top-down approach during the implementation. (Webinar presented January 8, 2020)

  • INTRODUCING COMMUNITY CONVERSATIONS IN HEALTH CARE

    Kurt O’Brien, MHROD, senior lecturer in the University of Washington’s Department of Health Services Master in Healthcare Administration (MHA) program, presents the concept of Community Conversations (based on the work of Peter Block). The overall focus of introducing community work is to create an alternative future, focus on ways to shift context (reframe), build relatedness and create space for more intentional possibility. (Webinar presented December 11, 2019)

    STRATEGIES FOR STAFF ENGAGEMENT - LEADING THE LOW PERFORMER

    Jan Brauer RN, BSN, MA and Rhonda Fischer RN, BSN, CEN discuss the importance of engaging every staff member, including the low performer or late adopter, in preserving the team dynamic, a critical factor driving both staff satisfaction and patient safety. Learn key concepts such as: the power of the question, how to address performance issues while affirming personal value, and the importance of readjusting leadership approach to engage the next generation of team members. (Webinar presented November 19, 2019)

    MAKING THE CASE - HOW TEAM-BASED APPROACHES IMPROVE VALUE

    Priya Bathija, vice president of The Value Initiative at the American Hospital Association, provides insight on the national context and call for greater health care affordability and value. Ms. Bathija shares lessons learned from hospitals and health systems around the country that have engaged teams to lower cost, improve outcomes and enhance the patient experience. (Webinar presented October 24, 2019)

    YOU CAN BE A LEADER, YOU CAN BE A DOER BUT YOU CAN’T DO BOTH EFFECTIVELY: PRACTICAL TAKEAWAYS FOR WHEN CRISIS STRIKES ON THE LABOR AND DELIVERY

    Colonel (Ret) Peter G. Napolitano, MD, professor of obstetrics and gynecology at the University of Washington and director for Obstetric Simulation and Medical Team Performance for UW Medicine shares lessons learned from combat medicine and how they can be applied to create an integrated team approach to crisis management. Dr. Napolitano provides specific examples for incorporating the whole team to create efficient and effective change. (Webinar presented September 25, 2019)

    JUST SIX THINGS: WHAT LEADERS CAN DO TO HARDWIRE A CULTURE OF SAFETY, IMPROVE TEAMWORK AND REDUCE HARM

    This webinar explains how the Army leadership rolled out a world-wide standardized safety campaign operationalizing six key practices spanning each hospital’s C-suite to the front lines of care. Our presenters COL Bonnie Hartstein, MD, MBA, MHA, FACEP, board certified in Pediatrics and Emergency Medicine and Active Duty Officer, and Phyllis Toor, BSN, US Army Medical Command TeamSTEPPS Program Manager, and Nurse Consultant for the Army Medical Command, explain the practices adopted by leaders, individuals and teams to operate as a high reliability organization. (Webinar presented August 14, 2019)

    LEAVE A LASTING LEGACY: MAKE TEAMSTEPPS STICK

    What happens when the first generation of TeamSTEPPS safety professionals moves on? Joe Carlucci, PT, MS, MBA, FAB, Patient Safety Officer and Missy Malkin, BSN, RN-BC, Medical/Surgical Clinical Nurse Educator from Stanford Healthcare ValleyCare, introduce concrete steps to enhance the sustainment of your TeamSTEPPS initiative. Walk through a succession planning template and take away next steps for your own institution. (Webinar presented July 10, 2019)

    BUILDING A CULTURE OF RESPECT TO IMPROVE PATIENT SAFETY, MEDICAL TEAM PERFORMANCE AND PATIENT AND STAFF SATISFACTION

    Disrespectful work environments in health care represent a risk to patient safety and have negative impacts on patient outcomes and staff satisfaction. Bettina Siewert, MD and Suzanne Swedeen RN, MSN from Beth Israel Deaconess Medical Center discuss the impact of disrespectful work environments on health care, explore frequently experienced disrespectful behaviors in the workplace, as well as behaviors that are seen as respectful, and share measures for building a strong culture of respect. (Webinar presented May 8, 2019)

    CREATING A CULTURE OF SAFETY IN FOUR [not so easy] STEPS

    Creating a safety culture is a key to achieving high reliability in health care. David L. Feldman, Chief Medical Officer and Senior Vice-President of Hospitals Insurance Company reviews the necessary ingredients for such a change using the Operating Room as a typical, and challenging, example. Key topics reviewed include changing the culture using TeamSTEPPS teamwork skills and changing the “system” by focusing on concepts in human factors engineering. (Webinar presented April 10, 2019)

    REGULAR OR EXTRA CRISPY - LESSONS FROM THE FIELD IN ADDRESSING BURNOUT

    In today’s distracted world we are bouncing from one activity to the next, trying to do more with less and pushing our abilities to the limit. How is it that some emerge from this relentless pace with more energy and drive, while others are burned out? Elisa Arespacochaga, Vice President, American Hospital Association Physician Alliance, gives a national perspective on the implications and drivers of burnout and how organizations are refocusing on purpose to improve health care delivery and support their teams. (Webinar presented March 13, 2019)

    EXPANDING THE TEAM: PRACTICAL USES OF TEAMSTEPPS FOR NON-CLINICAL TEAM MEMBERS

    Truly successful health care teams are those that involve the whole staff and not just those with a clinical background. TeamSTEPPS tools are practical “life skills” that can be used whether you are treating a patient, interacting with co-workers in meetings, or answering emails. In fact, a great way to ensure sustainability of TeamSTEPPS is to embed it into non-clinical situations and processes. This webinar introduces TeamSTEPPS concepts and tools from the non-clinical perspective. (Webinar presented February 13, 2019)

    THE WHAT AND WHY OF TEAMSTEPPS: A NEW WAY TO LOOK AT THE TOOLS AND CONCEPTS

    In most cases in health care, multiple experts are involved in the care of a single patient. However, these multiple experts do not always function together as an expert team, leading to breakdowns in communication, teamwork, and leadership – resulting in poor patient outcomes. The University of Washington Medicine TeamSTEPPS faculty discusses the fundamentals of TeamSTEPPS and the systematic approach of the tools and concepts, and provides ideas on how best to implement these tools and concepts in your organization. (Webinar presented January 9, 2019)

  • TAKING STEPPS TO SUSTAIN A JUST CULTURE

    Just Culture in health care is effective in reducing safety risks while being fair to staff who make errors. TeamSTEPPS is an evidence-based set of teamwork tools, aimed at optimizing patient outcomes by improving communication and teamwork skills among health care professionals. This webinar provides a brief overview of key components of Just Culture, and then showcases specific examples of TeamSTEPPS tools that may be applied to attain and sustain a Just Culture. (Webinar presented December 12, 2018)

    IMPROVING TEAMSTEPPS IN MEDICAL EDUCATION: A STUDENT-VETERAN INSPIRED INITIATIVE TO IMPROVE BEHAVIORS AND UNDERSTAND BARRIERS

    While the call for teamwork training in medical education continues to strengthen, no clear consensus exists on the method(s) to most effectively accomplish this training. Two medical student TeamSTEPPS Master Trainers, Rick Lang and Tom Kuriakose, describe lessons learned from the Rutgers - Robert Wood Johnson Medical School (RWJMS) four-year initiative to improve teamwork behaviors of medical students and understand the barriers limiting effective teamwork training at the medical school level. (Webinar presented November 14, 2018)

    HARDWIRING TEAMSTEPPS INTO TRAUMA RESUSCITATIONS: OPTIMIZING TAR HEEL TRAUMA CARE

    With backgrounds in trauma care, quality improvement, athletics, and the military, our webinar presenters discuss how ongoing work to standardize and continually improve trauma resuscitations in the emergency department is strengthening a culture of TeamSTEPPS and patient safety in an academic Level I Adult and Pediatric Trauma Center. Alberto Bonifacio, RN, BSN, MHA, CEN and Elizabeth Schroeder, RN, BSN, CEN, TCRN of University of North Carolina Hospitals, and Daryhl Johnson II, MD, MPH, FACS of UNC School of Medicine share precious lessons learned and real-world insights. (Webinar presented October 10, 2018)

    TEAMSTEPPS FROM IMPLEMENTATION TO SUSTAINABILITY: THE METROHEALTH EXPERIENCE

    Learn about the MetroHealth team’s journey with TeamSTEPPS over the past 5 years. This webinar reviews their decisions to implement TeamSTEPPS system-wide with a train-the-trainer model and explains the role of their Master Trainers during the implementation and the employment of Instructors for the roll out to each of the clinical and non-clinical areas. They also highlighted the development of their TeamSTEPPS Action Councils (TACs) as part of their sustainability, with two TAC Chairpersons sharing their experience and their most recent quality improvement projects. (Webinar presented September 12, 2018)

    FROM THE COCKPIT TO THE OPERATING ROOM: STRATEGIES TO EMPOWER LEADERS TO LEAD

    Cultivating and training leaders to build, nurture and protect psychological safety is a prerequisite for success and sustainability. Dr. Jason Cheng from Kaiser Permanente and Captain Richard Martinez from Prepare For Command, LLC provide an overview of key elements from Crew Resource Management (CRM) and aviation leadership training that were critical to training flight captains and crew, and how adapted elements from CRM training began to build the foundation to empower clinical leaders to become team leaders. (Webinar presented August 8, 2018)

    EXPANDING THE TEAMSTEPPS REACH: IN IPE, LONG TERM CARE AND NURSE RESIDENCY PROGRAMS

    This webinar covers step-by-step implementation plans for TeamSTEPPS integration in three important areas: interprofessional education (IPE), long term care facilities and hospital nurse residency orientation programs. Laura Goliat, DNP, RN, FNP-BC, Associate Professor, Regina Prosser, DNP, RN-BC, CNE, LNHA, Assistant Professor, RN-BSN Program Coordinator and Patricia A. Sharpnack, DNP, RN, CNE, NEA-BC, ANEF, Dean and Strawbridge Professor, The Breen School of Nursing, Ursuline College share the collaborative process involved in each area and the lessons learned on the journey. (Webinar presented July 11, 2018)

    FOSTERING RESILIENCE TO CULTIVATE CHANGE: OUR TEAM TRAINING JOURNEY

    Are you embarking on a TeamSTEPPS implementation to improve teamwork, communication and safety culture? Afraid of overwhelming an already overly taxed team with yet another initiative? Learn how Duke Raleigh, a community hospital undergoing rapid organizational change, gauged departmental readiness for TeamSTEPPS training and successfully used personal resilience-enhancing activities to positively combat staff burnout. The presenters on this webinar are Tammi Hicks, DNP, RN, CEN, NE-BC and Melissa Sullivan, MHA, BSN, RN, Duke Raleigh Hospital. (Webinar presented May 9, 2018)

    DOCTORS AND NURSES AND MEDICS - OH MY! USING TEAMSTEPPS AND COLLABORATIVE GAMING TO ENHANCE TEAMWORK AND COMMUNICATION

    Our leaders, educators and associates have collaboratively developed unique methods to energize our team-based training programs with games, gaming, community adventures and old fashion fun! Dr. Kelly Eberbach, DNP, MBA, RN, CPN, CPEN and Dan Franceschini, MSN, RN, EMT present a unique perspective on fun, active and engaged learning on behalf of their entire interprofessional team. (Webinar presented April 11, 2018)

    TRANSFORMING ED TEAMWORK TO ACHIEVE GREAT RESULTS AND OTHER LESSONS LEARNED FOR SUCCESSS

    At Inova Fairfax Medical Campus, they have created an environment where all staff and physicians embrace TeamSTEPPS and connect it to improving patient care. This webinar shares two successful initiatives involving a Level 1 Trauma Emergency Department as well as key lessons learned with deployment of TeamSTEPPS in a large medical center. (Webinar presented March 14, 2018)

    BRAIN-BASED STRATEGIES TO IMPROVE TEAM LEADERSHIP AND HEALTH CARE HIGH RELIABILITY

    This approach to understanding reliability focuses on teams and teamwork, in a very unconventional way, where each team within an organization is a microcosm of sorts, each with its own need for a mindful infrastructure that defines its level of teamwork and ultimately, its ability to perform. This webinar, presented by Oren Guttman, MD, MBA, CHSE, CPPS, High Reliability Officer at UT Southwestern, reviews common errors in Team Leadership Cognition and the impact these errors have on team performance, highlighting strategies and tools to rescue and recover from these types of errors. (Webinar presented February 14, 2018)

    PHYSICIAN ENGAGEMENT IN TEAMSTEPPS AND PATIENT SAFETY

    As TeamSTEPPS becomes implemented into the health care environment, it can be challenging to sustain efforts without physician engagement and continual involvement. John Nunes, M.D., Chief Safety and Quality Officer for St. Charles Health System lectures on the topic of physician engagement in TeamSTEPPS and offers insight into the removal of barriers to physician involvement. This presentation highlightS his experience in dealing with an intergenerational workforce and its relevance to team dynamics. (Webinar presented January 10, 2018)

  • ENHANCING PATIENT ENGAGEMENT USING TEAMSTEPPS TOOLS

    Engaging patients as partners in care is an essential element for effective teamwork and communication. Webinar presenter Sue Collier, MSN, RN, FABC, Clinical Content Development Lead from the American Hospital Association is a TeamSTEPPS Master Trainer and a nationally recognized expert in patient and family engagement. She provides practical examples of how to use TeamSTEPPS tools and strategies to promote patient partnerships. (Webinar presented December 6, 2017)

    INTEGRATING TEAMSTEPPS INTO SIMULATION AND TEAM DEBRIEFING

    The webinar presenters James Carlson, PhD, PA-C, CHSE, Vice President for Interprofessional Education and Simulation and Bill Gordon, DMin, TeamSTEPPS Master Trainer and an instructor in Interprofessional Healthcare Studies explain how TeamSTEPPS provide a functional model for the development of interprofessional collaboration, and simulation experiences offer learners the chance to apply the principles and strategies in a safe environment. (Webinar presented November 8, 2017)

    DEMYSTIFYING HROS WITH TEAMSTEPPS

    Taking the first steps to being an HRO doesn’t have to be daunting or difficult if you support it with TeamSTEPPS. In this webinar, Marcia Cooke, DNP, RN-BC, Assistant Professor, School of Nursing at Northern Illinois University and Chris Hund, MFA, Director of the new AHA Team Training Program discuss the five principles of HROs through the lens of the TeamSTEPPS. Each principle is supported by specific TeamSTEPPS tools that you can use to begin your journey to high reliability. (Webinar presented October 19, 2017)

AI in Healthcare: Leading Through Change